Privacy Policy

At PIVOT DESIGN, we take your privacy seriously. We are committed to protecting your personal information and being transparent about how it is collected, used, and shared. By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal information that you provide when creating an account, placing orders, subscribing to updates, or contacting us. This may include your name, email address, phone number, shipping and billing addresses, and payment details.

Account Information
When you create an account with PIVOT DESIGN, we may collect login credentials, shopping preferences, and order history to improve your shopping experience and provide personalized services.

Communication Data
We may collect information contained in emails, messages, reviews, or feedback you send to us, including customer service inquiries and collaboration requests.

Usage Information
Our website may automatically collect certain technical information, including IP address, browser type, device information, pages visited, and time spent on the site. This helps us improve website performance, security, and user experience.

Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to analyze website traffic, personalize content, remember user preferences, and improve marketing efforts. You can manage cookie settings through your browser preferences.

How We Use Your Information

Your information may be used to:

  • Process and fulfill orders
  • Provide customer support
  • Improve website functionality and user experience
  • Send order updates and promotional communications
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations and enforce policies

Sharing Your Information

PIVOT DESIGN does not sell your personal information. We may share limited information with trusted third-party service providers that assist with payment processing, shipping, analytics, marketing, or legal compliance. Information may also be disclosed if required by law or during a business transfer such as a merger or acquisition.

Marketing Communications

With your consent, we may send newsletters, promotions, product updates, or marketing communications. You may unsubscribe from promotional emails at any time by following the instructions in those messages.

Payment Information

All payment transactions are processed securely through trusted third-party payment gateways. We do not store complete credit card information on our servers.

Security Measures

We use industry-standard security practices, including SSL encryption, secure servers, and restricted access systems, to protect your personal information against unauthorized access, misuse, or disclosure.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is identified, it will be deleted promptly.

International Users

Customers accessing our services outside the United States understand that their information may be transferred to and processed in the United States. We take reasonable measures to ensure personal data remains protected under applicable laws and this Privacy Policy.

Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices, security, or content of those third-party sites and encourage users to review their individual privacy policies.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to data processing
  • Request a copy of your personal information
  • Opt out of marketing communications

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. Continued use of our website and services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@pivotdesignusa.com
Phone: 971-401-9357

Company Address:
PIVOT DESIGN LLC
718 N High Street
Columbus, OH 43215
United States

Website: pivotdesignusa.com

Acknowledgment

By using PIVOT DESIGN, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We are committed to maintaining your trust and protecting your personal information using high standards of privacy and security.

Last Updated: June 2026