Shipping Information
At PIVOT DESIGN, we are committed to providing fast, reliable, and secure shipping for every order. We understand that timely delivery is an important part of your shopping experience, and we work hard to ensure your items arrive safely and in excellent condition. Please review the following shipping information carefully to understand our shipping policies and procedures.
Processing Time
All orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will begin processing on the next business day.
During peak seasons, holidays, or promotional events, processing times may be slightly extended due to increased order volume. However, our team always strives to ship orders as quickly and efficiently as possible.
Shipping Methods & Delivery Times
Standard Shipping
Estimated delivery time for domestic orders is typically 5–10 business days. Tracking information will be provided once your order has been shipped.
Expedited Shipping
Estimated delivery time is generally 2–5 business days for domestic shipments. Additional shipping fees may apply depending on the destination and shipping carrier.
International Shipping
International delivery times vary based on destination country, carrier performance, and customs processing. Most international orders arrive within 7–21 business days.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or additional charges required by local authorities.
Shipping Costs
Shipping costs are calculated based on:
- Package weight
- Shipping destination
- Selected shipping method
Final shipping charges will be displayed during checkout before payment is completed.
From time to time, PIVOT DESIGN may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipment details.
Please allow up to 24 hours for tracking information to become active after shipment confirmation.
Address Accuracy
Please ensure your shipping address is complete and accurate before placing your order. PIVOT DESIGN is not responsible for delays, lost packages, or additional charges caused by incorrect or incomplete shipping information.
If you need to update your shipping address after placing an order, please contact us immediately:
Email: support@pivotdesignusa.com
Phone: 971-401-7805
Lost or Damaged Packages
We carefully package every order to help ensure safe delivery. However, once a package has been transferred to the shipping carrier, transit-related issues may occasionally occur.
If your package arrives damaged, delayed, or appears to be lost, please contact our support team immediately and provide:
- Your order number
- Tracking information
- Photos of damaged packaging or products (if applicable)
We will do our best to assist you in resolving the issue as quickly as possible.
International Shipping Notes
International customers should be aware that customs policies and import regulations vary by country. Any customs duties, taxes, brokerage fees, VAT, or import charges imposed during international shipping are the responsibility of the customer.
We strongly encourage international customers to review their country’s customs regulations before placing an order.
Our Commitment
At PIVOT DESIGN, we are dedicated to delivering a smooth, secure, and dependable shopping experience from checkout to final delivery. Our goal is to ensure every order reaches our customers promptly and safely.
If you have questions regarding shipping, delivery times, tracking, or international orders, our customer support team is always available to assist you.
Contact Information
Email: support@pivotdesignusa.com
Phone: 971-401-7805
Company Address:
PIVOT DESIGN LLC
718 N High Street
Columbus, OH 43215
United States
Website: pivotdesignusa.com